Report facts
Describe what happened, when and how. Do not use insults or assumptions. Only state details that were actually used in the communication.
Attach evidence
Order, CMR, invoice, e-mail communication (an EML file preserves headers), payment statement, photos. Without evidence an incident cannot be confirmed.
One report per case
You can have one open report per company. Add new information to the existing report.
Identity misuse
If a fraudster acted in the name of an existing company, choose the type Misuse of identity. The real company will not be flagged, only the contacts used are linked.
Review
The administrator may verify the report, ask for more information, mark it as unconfirmed or reject it. Only a neutral summary is public.
Reporter credibility
Verified reports increase and rejected reports decrease the internal credibility score. Repeated false reports lead to account blocking.
Objections
The company concerned can file an objection. During its assessment the published information may be adjusted or hidden.
This text is a template and must be reviewed by the operator's lawyer before going live.